Future meets majestic mountain panorama: service robot supports team in Davos
The sun star Wellness and seminar hotel in Davos not only focuses on a breathtaking mountain panorama, relaxation in the spacious wellness area and culinary delights in the "Jakobshorn" half-board restaurant and the "Buurestube" à la carte restaurant. Value is also placed on innovative technology. For several months, the Service robot BellaBot the service staff. The robot ensures even more intensive guest care.
After a successful bike tour or a sunny day in the snow, guests can let themselves be pampered. But to offer an unforgettable experience, it takes more than just a spectacular view and an oasis of relaxation. The team at the Sunstar wellness and seminar hotel in Davos works hard to offer guests excellent service. From now on, the use of the BellaBot service robot ensures that more time is spent with the guest.
The new employee who relieves and supports the team
The robot was specially developed for use in the catering and hotel industry. It helps the service staff to offer their guests even better service. With his commitment, he supports the team in various tasks:
- Transport of crockery and cutlery from the guest room to the washing-up station in the kitchen.
- Food delivery in the hall to its programmed location.
- Help clearing large tables.
As a result, the Sunstar Hotel staff can concentrate more on the needs of the guests and continuously optimize the service, as there are no longer many walkways between the kitchen and the restaurant.
“The service robot is a great addition to our team. Helps us to offer our guests an even better service,” says Adrian Lauber, host and director of the family-run Hotel Sunstar. "By relieving them of certain tasks, our employees can attend to the needs of the guests even better, because that is our top priority."
After a successful test phase, the robot is now an integral part of the team in Davos. The company believes that the service robot will help to relieve the team and take the hotel's service to a new level. The team in Davos is enthusiastic about the new support and looks forward to continuing to work with the BellaBot in the future.