Service robot helps in the sports restaurant Obere Au
The sports restaurant reopens its doors after a successful renovation on September 30, 2022. The newly designed interior looks fresh and inviting. And also contains a very unusual goodie: one service robot to support the service staff.
September was used to integrate an additional room. It should include additional self-service during the cold months. The Bellabot service robot has also moved in. In the future, this will help the service staff with serving and clearing away. The lack of staff is currently a major issue in the catering industry. Questions such as how processes can be optimized or how existing employees can be relieved are just a few of them.
Test use of a service robot
The idea of Thomas Coray, owner and Tino Rominger, chef and restaurant manager: the test use of a service robot. The robot has been in use since mid-August to test the feedback from employees and guests. This also spreads enthusiasm and smiling faces in the newly renovated company. Because the little helper Thomas Coray attracted positive attention for the first time at an event. “The robot inspired me. Since our main target group are families, this seemed appropriate for our restaurant. It should delight our guests.”
Fields of application of "Bella"
The robot should not only serve to amuse the guests, but also take on important tasks. For example, helping the service staff to relieve their daily work, delivering orders to tables, helping with clearing and transporting the dishes to the kitchen. The staff has more time to take care of the well-being of the guest. At the beginning of the test phase, the employees of the Obere Au sports restaurant were still a little skeptical about the idea. "After the training and the advantages that the robot can provide, our team took it up well," says Tino Rominger, restaurant manager and chef de cuisine.
The reopening after the renovation should be remembered as a "highlight" for every visitor after the sport and in the minds of the guests. The BellaBot in the sports restaurant is used indoors and undergoes a three-month test phase. A decision is then made as to whether the robot will be permanently integrated into what is happening on site. Whether he can continue to support and relieve the team in the sports restaurant is an open question.
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