This is how the first gastronomy robot proves itself in Swiss gastronomy
The Brasserie in the Swiss Museum of Transport of Switzerland, which through the Cooperative ZFV companies is operated, a gastronomy robot has been supporting the staff since the beginning of October. We asked whether the new employee could prove himself and how external guests and organizers reacted to him.
A white and black, pillar-like gastronomy robot moves through the brasserie im on quiet wheels Transport Museum. With his animated face and cat ears, he seems very friendly and attracts curious children's eyes shortly after the museum opens. Beaming, they stand in front of the entrance to the brasserie and observe the somewhat different employee of the company.
The catering robot, which the staff affectionately call "Werni", was provided by the Lucerne-based company Sebotics. It is a subsidiary of Precom Group AG. The company is mainly committed to digitization in various industries. The managing director and owner Thomas Holenstein knows the prejudices against his latest product only too well. “It is a misconception that progressive digitization will inevitably lead to job losses. thanks to BellaBot only monotonous work can be made easier in order to help the employees in the catering trade," explains Holenstein.
A support that you have to get used to
As with any new employee, supervisors and colleagues should be prepared for an induction phase of several weeks with a catering robot. «If you don't take the time to understand the robot and aren't open to such a novelty, you will BellaBot no help at all," reports the Sebotics manager.
The employees in the brasserie in the Swiss Museum of Transport were enthusiastic right from the start and immediately took on the new task.
Hans Bühlmann, segment manager for public catering at the ZFV-Unternehmungen cooperative: “The BellaBot supports our employees in their daily work, for example when serving or clearing away food and drinks.
With its innovative technology, the robot, as a playful connection to the museum experience, fits perfectly with the gastronomy in the Swiss Museum of Transport. However, the catering robot does not replace either specialists or assistants, nor does it replace the important human contact with our guests.” BellaBot I am very well received by the gastronomy team and the guests and I am a great support in hectic times.
Gastro robot: A crowd puller not only for children
With his friendly nature, "Werni" not only aroused the interest of children, but also of adults and large companies. The popular gastronomy robot was taken to various events in the Swiss Museum of Transport such as the RedBull Film premiere of "Bending Gates" with the ski stars Marco Odermatt and Loic Meillard or zum Central Switzerland Digital Day invited. There he served the invited guests with appetizers and drinks. The enthusiasm on the part of the event visitors was great and the goodies on the shelves of the robot were quickly gone.
Of course, "Werni" was allowed to attend other events such as "Night at the Museum" or the "Swiss City Marathon» not missing and relieved the staff in these strenuous hours.
Today it's a little quieter in the brasserie, but "Werni" still moves skillfully between the tables with a few cups of coffee. You can tell that this new employee has been well received and, at least by his team, that the brasserie in the Swiss Museum of Transport would be inconceivable without him.
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