Service robot examples – real deployments, real experiences
You encounter them more and more often – sometimes they buzz inconspicuously through the dining room, sometimes they attract everyone's attention. Service robots are no longer just a technical gimmick, but have become a part of everyday restaurant life. The areas of application for Sebotics robots are extremely diverse.
And while some are still skeptical about them, many companies are now telling completely different stories. Not marketing platitudes, but real experiences.
An example that particularly sticks in your mind: Claudia Züblin, owner of the inn Bears, actually had no choice, since the use of Robots in the catering industry has now become indispensable. After hand surgery, she was faced with the question of whether she should temporarily close her restaurant. The robot became a lifesaver. It took over the task of transporting the heavy plates from the kitchen to the tables – tirelessly, reliably, and without incident. "Without it, I would have had to close temporarily," she says today about the use of robots in the restaurant industry. It sounds almost incidental, but it's a good example of how technology can help in very specific situations.
In another case – the Rheintal Ost service area – the robot has evolved from a test project into an indispensable team member. The operator sums it up: "I'm not giving it up." They've even deployed a cleaning robot there now, increasing efficiency in the hospitality industry. The exciting thing about it is that it's not about replacing staff, but about automating routine tasks. Rather, it's about relieving the team's workload – especially during peak times when every move counts, thanks to the use of robots.
Interested?
With the free robot configurator you can find the right service or cleaning robot for your company. Create a non-binding, free offer based on your individual requirements!
Service robots - Use of robots in the hospitality industry and other sectors possible
Another interesting detail comes from the mountain restaurant, which has successfully integrated robotics into its operations. GfellenThere, a robot with a built-in screen drives through the dining room. It sounds unspectacular at first – until you learn that this screen is actually Advertisements from local companies show the professional use of robots in the hospitality industry.
And they're doing it from regular guests whose companies pay for it. It's not only clever, but also charming. The robot thus becomes an advertising medium and simultaneously creates a new, small source of income through innovative applications in the hospitality industry.
What surprises many is that guests – especially children, but also seniors – often react positively. Interaction ensues. People take selfies, ask the robot's name, or greet it as if it were a long-time colleague, which promotes the acceptance of service robots. Some establishments have even "programmed" it with a dialect – in Lucerne, for example, the robot says a friendly "Grüezi mitenand," demonstrating how autonomously service robots can operate in the restaurant industry.
Of course, there are also numbers. A non-representative survey by Sebotics from 2024 shows:
- 82% of the companies surveyed consider the use of robotics to be a clear relief.
- 69% say the team atmosphere has improved. And 60% report that applicants positively perceive the robot as a sign of modern working conditions. This isn't hard evidence—but it is a hint.
Interested?
With the free robot configurator you can find the right service or cleaning robot for your company. Create a non-binding, free offer based on your individual requirements!
Service robots in the catering industry - Real examples of application
By the way: Buy service robots It's worth it! A service robot can move up to 500 kilograms of dishes per day, driving automation in the hospitality industry. That's roughly the equivalent of two grizzly bears – but significantly quieter and more reliable. Is this necessary? Not everywhere, but the use of service robots is already a reality in many establishments. But in larger establishments or in event management, this is no longer a gimmick; it's a real help.
Sure, not every business needs such a system, but the benefits of automation are obvious. And yes, sometimes it all seems a bit futuristic. But if you look closely, many of these robots are just that: practical helpers in the background. Not science fiction, but reality in everyday operations, where robotics is becoming increasingly prevalent.
Conclusion: Service robots can be used in many areas
Whether for service support, transport routes or for delivery and collection tasks – service robots offer versatile solutions for a wide range of industries.
The most common areas of application at a glance:
- and many more!
With the right robot system, processes can be optimized, employees can be relieved, and new service experiences can be created – regardless of the industry.
Interested?
With the free robot configurator you can find the right service or cleaning robot for your company. Create a non-binding, free offer based on your individual requirements!
