A robot waiter in the middle of the city of Zurich
A service robot is now helping out in the Walhalla Hotel at Zurich Main Station.
More time for hotel guests thanks to an innovation in the hotel industry. At the Walhalla Hotel Fred Tschanz Group The company has recently started using a service robot. This robot carries dishes and meals from the kitchen to the restaurant area, an area that has undergone significant development through automation and digitalization. This saves staff a lot of walking and frees up time for guests.
Novelty in the city of Zurich
While several Swiss restaurants and hotels already use robot waiters, the Walhalla Hotel is the first in Zurich. The hotel's operators, Fred Tschanz Hospitality industry, previously tested two of the robots at their event «The5». One of these so-called «BellaBots» will now continue to be used in the Hotel Walhalla.
What is a service robot?
A service robot is a sophisticated, automated system specifically designed for use in the restaurant industry. These robots are programmed to assist staff with a variety of tasks normally performed by human servers.
These include taking orders, serving food and drinks, clearing tables, and returning dishes to the kitchen. Thanks to advanced technology, these robots can move effortlessly throughout the restaurant, working efficiently and precisely. The use of service robots frees up staff, allowing them to focus more on serving guests.
Functions of a robo-waiter
A robo-waiter like the BellaBot, for example, in use at the Walhalla Hotel, can do much more than just deliver food—it performs a whole range of tasks that intelligently support restaurant operations. For example, it can take orders directly from guests and reliably forward them to the kitchen—a real relief during peak times.
Serving food and drinks is also part of his repertoire: he brings orders to the table precisely, friendly, and without any waiting time. After the meal, he also takes care of clearing the dishes and returning them to the kitchen – without any additional walking for the staff.
But the BellaBot can do even more: It charmingly greets guests at the entrance and escorts them to their reserved table—a touch of hospitality that's immediately noticeable. Upon request, it can also provide information about the menu or point out current offers and specials.
Last but not least, the robot can be used specifically for promotion – be it through information about events, seasonal promotions or special menus.
These versatile functions make the BellaBot a real added value for the hospitality industry: It relieves employees, increases service quality and at the same time ensures a modern, innovative guest experience.
Support in the catering industry instead of replacement
The column-like machine with a digital face and small ears moves quietly through the restaurant area of the Walhalla Hotel. It is very agile and skillfully avoids guests and employees. The robot is intended to support existing staff and thus make the daily routine easier for service employees. The robot waiter is hoped to advance health management and free up more time for guests.
Only a few movements are required to use the device. The service staff places the dishes or dishes on one of the robot's shelves and selects the guests' table number on the display. With a sweet "Your order is on the way", "Bella" turns around and sets off.
Advantages of a waiter robot
The use of a waiter robot brings a variety of advantages – both for the service staff and for the guests. Because when the robot takes over monotonous and time-consuming tasks, noticeable relief in the team. Employees can focus more on what really matters: personal contact and the guest experience.
At the same time, the robo-waiter ensures more efficiency in the process – Tasks such as serving or clearing are completed faster and more precisely, reducing waiting times and speeding up workflows.
The way food is Service quality benefits: Since the robot takes over basic tasks, the staff has more time for individual care, friendly conversations and special service moments.
In the long term, the targeted use of such technologies can also Costs reduced – for example through optimized personnel planning and lower workload peaks.
All this makes the waiter robot a smart and valuable addition in modern gastronomy – a combination of technological progress and real relief in everyday life.
Interested?
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Disadvantages of a robot waiter
As promising as the use of a waiter robot is – there are also some challengesthat should be considered when deciding on such a solution.
Above all are those acquisition cost: Entering robotics involves a certain investment, which may not pay off immediately for every business. Smaller restaurants, in particular, need to carefully calculate their costs.
The technology itself also brings with it certain risks. Technical malfunctions or software errors As with any digital solution, failures can occur, requiring appropriate maintenance and support.
Another point is the limited flexibilityWhile robots can perform many tasks precisely, they reach their limits in more complex, interpersonal or spontaneous situations – here the human factor remains indispensable.
These aspects show: The use of a service robot is a strategic decision, which requires careful consideration. However, those who realistically assess the possibilities and limitations can benefit from a pioneering technology that can sustainably change everyday restaurant life.
Areas of application of a gastro robot
Gastro robots are true all-rounders and can be used in a wide variety of gastronomic environments – always with the aim of relieving the burden on staff and raising service to a new level.
In classic restaurants They take on tasks such as serving food or clearing tables, thus ensuring smoother operations – especially during peak times. Coffees They prove to be a practical support: They serve drinks or small snacks and enable more efficient operations with less waiting time.
In Canteens or large catering facilities They help to transport trays and dishes reliably – a welcome relief for staff when there are high throughput rates.
Also in the field of Community catering, for example in Hospitals, retirement homes or schools, they provide valuable services by distributing meals safely and autonomously.
Last but not least, gastro robots also show their strengths in Events and major events: There they ensure fast and consistent service, increase guest satisfaction and at the same time create a real wow effect.
Thanks to her Versatility and adaptability They have become a fixture in modern gastronomy – and will conquer even more diverse areas of application in the future.
Service robots: marketing or the future?
The surprise effect on the guests is very strong. Many are delighted – especially children. But can the robot really do more than just "wow"? According to Horw-based distributor Sebotics, definitely. Owner and Managing Director Thomas Holstein reveals that there are currently several test phases with service robots underway in Switzerland and that they are receiving new requests every day.
Videos about the functionality and advantages of the robots are very helpful. The robots are particularly popular in establishments with large distances between the kitchen and the service point.
Interested?
With the free robot configurator you can find the right service or cleaning robot for your company. Create a non-binding, free offer based on your individual requirements!
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