A Bella Bot supports the service staff at the wellness hotel Sonnenbichl
Take a deep breath and find peace: Nestled amidst the Allgäu mountains lies the family-run Hotel Sonnenbichl . Relaxation and a breathtaking mountain panorama offer a true luxury for the soul, allowing you to leave the stresses of everyday life behind, even if just for a moment. Recently, this traditional four-star hotel has added something extraordinary to its offerings: the service robot "Bella."
Ms. Scheurl, with the service robot you bring something unexpected into your company. How did you come up with the idea of integrating a robot into the more traditionally run Hotel Sonnenbichl?
The idea of creating a BellaBot We first learned about using a service robot in our company through a magazine article. The service robot was described so nicely that we decided to learn more about it online. After receiving some excellent advice, we were finally convinced that the robot was the right choice for our business. BellaBot will be a help to us.
What tasks does the service robot take on in the Hotel Sonnenbichl?
The BellaBot She supports our staff with both serving and clearing tables. Guests don't have to serve themselves; there's always a staff member available. BellaBot The staff takes the plates and then places them with the guest. So guests don't have to do without a "real" person. On the contrary, our staff have more time to take care of the guests.
How did your employees react to the new colleague?
Our employees were enthusiastic from the start and would like to recommend the BellaBot They wouldn't want to be without it anymore. They are relieved that they no longer have to carry and walk so much.
How do your guests react to the service robot?
The service robot is well received by our guests. On the first evening there was a lot of laughter, videos were shot and photos were taken. We have often heard the statement that we will have to be more prepared for something like this in the future.
The BellaBot The robot will be deployed in the restaurant and conservatory of the Wellness Hotel Sonnenbichl and will undergo a three-month test phase. Afterwards, a decision will be made as to whether the robot will be permanently integrated into the hotel's operations.
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