Hotel Hubertus Mountain Refugio supports employees with robots
This is in the middle of the Allgäu mountains Hotel HUBERTUS Mountain Refugio. Here mindfulness and a holistic feel-good and health concept with the power of nature are practiced and passed on to the guests. In this place of refuge, elegance and tranquility, however, a completely different force has recently been at work: The service robot "Balu" supports the employees of the restaurant in the background.
Marc Traubel, you are the third generation to run the Hubertus Mountain Refugio. With the service robot you bring a new wind into your hotel. How did you come up with the idea of bringing a robot into your home?
I've been wondering for some time how I can support my service team. My father, who is also the senior manager of the hotel, was talking to a friend at a conference who had already heard about a service robot from the company [company name missing]. Sebotics was available. After the successful test phase, I wanted to try this device myself.
What tasks does the service robot take on in the Hubertus Mountain Refugio?
We use "Balu" to bring used dishes from the tables or from the service point to the dishwashing room. Since our seven rooms are very spacious, we can temporarily store the dishes on the robot and thus save ourselves many long walks. We can now serve larger tables with just one waiter, since "Balu" can serve many plates by himself. This gives us more time for the personal care of our guests. Of course, the service robot also gives the guests a lot of pleasure. Children especially love «Balu» and like to scratch him behind his ears.
How did your employees react to the new colleague?
Right from the start, we experienced a great deal of openness from our employees towards «Balu». Our employee, Bozana, was very skeptical at first. Today he has his favorite spot in her living room. "Our "Balu" is perfect!" she once told me with a smile. The other employees also enjoy working with their service robot. Laura emphasizes that Balu saves her a lot of walking. This gives her more time to spoil the guests.
You said that you tested the service robot first. What convinced you to buy during the test phase?
We miss the employees. In our hotel, the service staff have long ways to go. Thanks to the robot, the team was able to do their work better. The health of my employees is also very important to me. Thanks to "Balu" I can relieve her of the heavy carrying and the many steps. Of course, all employees were included in the decision.
Would you recommend your «Balu» to a colleague from the industry?
Absolutely. The whole team loves working with "Balu." Everyone can feel the relief it provides, and that makes me very happy. The setup and installation were quick and seamless. Even during the testing phase and after the purchase, I received excellent feedback from Balu. Sebotics The team regularly receives application tips via email. Besides the employees' satisfaction, it's also noticeable that guests are pleasantly surprised when they see the robot. For us, the BellaBot But above all: a superb support from the service team and a true friend.
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