High-tech devices as a solution to a shortage of skilled workers!?
The colleague who's never sick or on vacation. The effects of the pandemic will linger for a long time – especially in the restaurant industry. During lockdowns, many service staff left their jobs. Replacing these highly trained individuals with equally qualified staff is difficult. Therefore, restaurants are looking for alternatives. A young Swiss company, headed by tech visionary Thomas Holenstein, promises a solution to the skilled worker shortage: innovative high-tech service robots serve meals, assist with service, and transport four times more used dishes.
"Our industry has great difficulty finding skilled workers," complains Casimir Platzer. He is the president of the industry association GastroSuisse. The problem of the shortage of skilled workers has been known for a long time, but Corona would have exacerbated the situation. The situation in Germany is no better. High-tech promise an alternative service robot of the operator SeboticsRegarding the advantages, CEO Thomas Holenstein says: "They always smile friendly on their display and deliver food to the tables at lightning speed. The staff places the plates in one of the drawers and the guest serves themselves conveniently at their seat."
Another robot model is able to quickly and safely deliver meals and other needs to guests in both small and large hotels and restaurants. Because the staff only has to fill the robot accordingly. «The little technological miracle recognizes obstacles, stops and curves around them. As a result, he also recognizes people and speaks to them,” says Holenstein.
With better conditions against the shortage of skilled workers
Taking away used dishes is an unpopular task for waiters and waitresses. Because the robots from Sebotics They form the perfect system for this. The waiter calls it with his smart bracelet. The robot comes and carries up to 40kg of dishes at once to the washing machine.
No replacement, but support for those who remain
“We don’t want to replace people in the hospitality industry. Service robots are an alternative where restaurateurs can’t otherwise compensate for the skilled worker shortage,” explains Thomas Holenstein. He is considered a visionary and thought leader in the tech scene. Many years ago, he developed the successful hospitality platform Pogastro.com. “Our goal is to make people’s lives easier in a sustainable way. In the future, our service robots can do those jobs that nobody else wants to do anymore. Everyone can then focus on enjoyable and creative work.”
How do these technological marvels work? The answer lies in… Sebotics"Thanks to sensor, braking, and balancing technology, every obstacle is immediately detected and avoided. This safety technology protects adults, children, and pets. The balancing technology prevents any spills."
At a glance: 5 reasons for service robots
• Counteract the shortage of skilled workers
Service robots can already take over many tasks today, providing valuable support for employees. Companies severely affected by a shortage of skilled workers should consider acquiring service robots.
• Relief from personnel and routine tasks
The restaurant industry is rife with unpopular routine tasks. In the worst-case scenario, employees have to perform the same monotonous task all day long. Service robots can relieve staff of these routine tasks, allowing them to focus on more important matters.
• Effectiveness and efficiency
Several robot models have already been tested in the hotel industry. These robots operate extremely effectively and efficiently. Their tasks include greeting guests, engaging in simple conversations, and providing information. Robots used for room shopping and service are also becoming increasingly common. Guests are supplied with snacks, drinks, and other service items by these robots.
• A positive guest experience is promoted
Service robots are still an unusual sight for many people. Even just interacting with them can cause surprise. High-tech robots can thus become a unique selling proposition (USP) and ensure a positive guest experience. This, in turn, leads to good reviews and a positive image for the business.
Does it all sound like science fiction? What seems like an illusion to some is already reality. Robots are already in use in numerous hotels and restaurants across Europe. Throughout Europe, Sebotics more than 800 so far service robot delivered. Demand is particularly high in the Netherlands and Spain. In April alone, 20 robots were delivered to Austria, five to Switzerland and 60 to Germany.
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