FAQs
Technology
Approx. 4.5h depending on the robot.
No, it is constantly being fed with new updates and extensions. The software is constantly being improved.
Yes, but the German voice control is currently still under development and will be improved. However, it is already partially operational and can also communicate with the guest. Here the WLAN network is required.
Yes, we also offer training for this or we will set up the new maps for you on site. (additional costs).
Ask one of us from technical support to do this:
-> Support
For the map of Bellabot The site restriction is 10.000 square meters and for those by Kettybot 2.000 square meters.
Why this limit? This is due to RAM. memory limit.
Yes, the map can be expanded. With the map editor, the map can be easily enlarged or rescanned if any elements are new in the room.
It can happen that the robot "gets lost" due to a new, larger decoration in the room. So it makes sense to briefly rescan the map.
However, the settings made are retained.
If you need help with this –> Support
Yes, there is an interface to the system that can be connected.
KettyBot and FlashBot They recharge themselves automatically at a charging station as soon as they reach a critical status. BellaBot and HolaBot They must be plugged in with a cable.
Yes. We offer for the BellaBot and the HolaBot Replacement batteries are available, which can be changed by the user. For the other robots, the batteries can only be replaced if their performance is weakening. Sebotics Technicians will be replaced. Simply contact us to arrange this.
Depending on the robot, different narrow traffic routes can be negotiated:
- BellaBot: 80cm
- KettyBot: 65cm
- HolaBot: 80cm
- FlashBot: 90cm
The updates will be provided by Sebotics The update was triggered remotely. To update the new software on the robot, this must be accepted on the display and the robot must be connected to Wi-Fi. We will contact you once this has happened for the first time with your robot.
The BellaBot The robot navigates using a pre-scanned map of the room. Obstacles such as moved chairs or people can be identified and cleverly avoided. To send the robot from point A to point B, specific points are marked on the map, which the operator can then select as the destination.
Properties / Usage
A new map must be created for this and the table seats must be reconfigured on the map.
If the old table arrangement is then restored, care should be taken to ensure that they are placed in the same place again. Otherwise, we recommend creating the map fresh.
-> Support
No, unfortunately not. The robots are (still) only suitable for indoor use. Since the location is located using the laser slam system, the robot can move outdoors in sunlight
This can sometimes happen that the robot gets lost or loses its orientation.
But that's not a problem. Just put the robot back to the starting point and it will find its way again.
If this should happen several times, it can e.g. be due to large decorations being added or removed (e.g. Christmas trees). The robot does not have this on the map.
Solution: Quickly expand the map so that the decoration is on it.
We are happy to help with problems -> Support
The KettyBot and FlashBot They recharge themselves automatically at the charging station during short breaks. BellaBot and HolaBot Although you will need to charge it manually, you can purchase a replacement battery from us that can be easily and quickly replaced yourself. Please contact us for more information.
Yes, our robots, thanks to their AI, can communicate with your customers. However, different robots are suited to different needs. Our colleague Christian will be happy to demonstrate the possibilities of our products in a free consultation.
As soon as the robot is loaded, it can serve autonomously. However, he is dependent on the guests taking their dishes themselves from the shelves. The robot shows the guests which shelf their dish is on.
Yes. Of course, your Ruf device must be able to connect to the robot and you must be in a location on the map currently running on the robot. Then this is not a problem.
This varies greatly from robot to robot. For detailed information and advice, book a free consultation with our colleague Christian. He can provide you with a tailored answer to your individual needs.
If the robot notices a movement or an object that suddenly appears in front of it, it reacts within 0.2 seconds. In the event of an emergency stop, the robot flashes and must be pushed back to its starting point by an employee. From there he can reorient himself and go about his work again.
Thanks to the language pack, the robot can ask people to move out of the way for it. If this does not happen, the robot looks for a new path within the given map.
If the shelves have been selected correctly by the employee, the correct shelf will flash when the robot arrives at the guest. The tray number is also shown on the robot's display.
Glasses with a high center of gravity should not be transported by the robot. We also recommend using the "Smooth-Mode" for drinks to prevent spilling. We are currently working on a solution for transporting glasses with a high center of gravity.
The inserts are 23 cm, 20 cm, 20 cm, 18 cm high..
Yes, like this: Press Menu,
– music
– Upload music
– Scan the QR code with your mobile phone and upload your favorite music
– Assign the song to the respective modes under “Edit list”.
- Save on computer
The BellaBot It is versatile, yet not suitable for every business. Before purchasing, the buyer must be 100% convinced of the concept. This includes not only the willingness of employees to collaborate, but also the existing conditions in the workplace. High thresholds or seating that is too close together can pose an obstacle for the robot.
Safety
No, this should not happen. The bot has sensors everywhere and will stop immediately if something gets in its way.
If a human walked into the bot, it would stop immediately and make an emergency stop.
A message appears on the display and flashes red. This is adjustable in the advanced settings.
Purchase / Conditions
Financing can be discussed with the seller without obligation.
-> book a conversation
Naturally. We offer different solutions for test phases. We would be happy to tell you more about this in a free initial consultation.
-> book a conversation
The prices of our robots differ according to the model and the type of financing. Book a free consultation with our expert Christian. He will be happy to tell you more about our price offers.
-> book a conversation
Yes. It is recommended to include the robot in a public liability insurance. Of course, an accident with or by the robot is very unlikely. Nevertheless, one can never secure enough. To insure the robot against demolition by third parties, it is best to speak to your insurance advisor. For more detailed information, our employee Christian will be happy to give you information in a free consultation.
-> book a conversation
The robot is guaranteed for 1 year.
After (as well as before) the guarantee, it is advisable to insure the robot well. Talk to your insurance advisor about this.
We need photos of any hurdles (doorsteps, uneven ground,...), the table plan with numbers, a WiFi connection and a ramp for the delivery.
1 KWh costs about 18 centimes (Swiss standards). Our robots have an average battery capacity of 654.08 Wh, which results in around 10-15 centimes.
From initial contact to installation for the testing phase, it takes approximately two weeks. This is for Sebotics It is important that the operational conditions are suitable and clearly defined in advance. If the customer opts for the test phase, the robot can be delivered and installed within a few days. Installation takes between 2 and 6 hours, depending on the size of the operation, and includes brief training for the buyer and staff.
maintenance / care
Better not. The mats only withstand a temperature of approx. 85°.
The robot does not require regular maintenance. However, we recommend daily cleaning and careful handling. If desired, our technicians can perform a check-up and maintenance. Please contact our support team for this service.
The best way to clean the robot is with a damp cloth. It's important never to hose it down or clean it with excessive moisture. The rubber mats and individual parts of the robot should not be put in the dishwasher. Always clean all parts by hand. Occasionally, it's also a good idea to remove dust and dirt from the underside of the wheels. To do this, very carefully lay the robot on its side. Never do this alone. Sebotics assumes no liability for this procedure.
The robots are water-repellent, but should not be hosed down. The sensors are sensitive.
social aspects
Of course, there are businesses that use the robot all the way to the guest and also interact with the guest. BellaBot The robot allows for interaction. However, it is primarily used in the background: it acts as a bridge between the kitchen and the service team, thus relieving employees of distance and carrying heavy loads. The service staff remains the focus when interacting with guests.
This is a misconception. The service robot BellaBot It is intended to support existing staff. This gives the service team more time for what is truly important to restaurant owners and waiters: the guests.
Of course. The robots from Sebotics They are fully mature and receive the latest updates every quarter. This means you never have to worry about not having the most up-to-date device. Certainly, there are still many people who have a certain skepticism towards robots. We at Sebotics But thanks to our experience, we know that this skepticism disappears with a few words and a brief interaction between human and robot.
Interested?
With the free robot configurator you can find the right service or cleaning robot for your company. Create a non-binding, free offer based on your individual requirements!