The success story of the BellaBot service robot in the Rheintal Ost service area
When the CEO of the Thurau Group, Peter Hofstetter, was looking for a solution to the prevailing staff shortage after the Corona period Service robot Bella encountered, he would not have imagined the enormous change this could bring about in the company.
Heavy towing is part of history for the employees in the Service area Rheintal Ost – the service robot has been doing this for more than half a year now. Thus, the employee has an enormous relief and can take care of the guest and generate additional sales. Not just a win-win situation for the Thurau Group as an employer, but for every single employee in the company.
The robot went through a three-month test phase in the Rheintal Ost service area on the A13. What was primarily intended to serve as a marketing measure, which also works extremely well, the team realized after 2-3 weeks that the robot represents a real relief in day-to-day business.
«Our service employees no longer have to commute between the kitchen and the restaurant, but let the BellaBot do it. The service is on the guest and now has the time to communicate with them and to respond to their needs," says Hofstetter. If the robot is not there, it can be easily called by the staff via an app. «Right from the start, we clearly communicated within the team that the service robot should serve as a relief. The robot was accepted from day one,” adds the CEO of the Thurau Group.
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