General terms and conditions
General information
The general terms and conditions (hereinafter referred to as GTC) apply to the all business transactions between the customers (hereinafter referred to as customers) and Sebotics AG (hereinafter referred to as AG) Sebotics (named) and their activities.
II. Deviating agreements are only valid if they are made by Sebotics written have been confirmed. This also applies in particular to agreements made by our employees or representatives.
III. The rental and purchase terms and conditions of [company name] apply exclusively. SeboticsAny other terms and conditions of the customer do not apply.
IV. Offers from Sebotics They are not binding unless explicitly stated otherwise.
V. The contractual relationship with the customer comes about with the reservation or the order.
VI.The personal data provided during the ordering process can be stored indefinitely. Customers can request the deletion of their data.
2. Dispatch, delivery and handover of the devices
I. Danger and risk are transferred to the customer when the goods are handed over to the transport company or the customer.
II. Any transport damage must be paid for by the customer right awaycomplained about to the transport company.
III. When picking up the goods without a request is a valid identification cardto submit.
IV. Sebotics The seller has the right to request a deposit upon delivery of the goods. The agreed deposit will be refunded upon return, less any deductions for defects in the equipment or surcharges for late returns. However, the customer's liability is in no case limited to the amount of the deposit.
V. If the customer waives the right to inspect the purchased or rented items or goods upon handover, he acknowledges the functional test performed by SeboticsDefects can only be subsequently reported if the Sebotics has given written consent.
VI. Sebotics We accept no liability for defects and breakdowns of rental and purchased equipment, nor for any resulting damage during events. If the customer discovers damage, malfunctions, or other defects in rental and purchased equipment, they must report this to us. Sebotics Report the issue immediately. The customer is prohibited from modifying or opening the device. The customer is not entitled to an on-call service call. Sebotics.
VII. The collection date is stated on the invoice and must be strictly adhered to. Otherwise, it Sebotics We reserve the right to cancel the reservation without any further obligations.
VIII. The rental price is for the rental of the rental objects without any additional service.
Ownership and return of the rented goods
I. Rented items, including all accessories, remain the property of [the renting party]. SeboticsThe customer bears full liability during the rental period, i.e., from the time the items leave the warehouse until they are returned. The customer is prohibited from disposing of, pledging, modifying, or selling the rented items. Any subletting is prohibited. Sebotics to register in advance.
II. If the tenant waives the Participation in the inventory andtechnical control Upon returning the equipment, the renter acknowledges the following: Sebotics Inventory and list of defects created.
III. The return must be made by the customer on the agreed date and time, these are noted on the invoice as the return date.
IV. If the customer returns the vehicle more than 30 minutes late, they may be held liable for lost rental income and reservations. The customer is also responsible for any expenses incurred due to the late return, such as replacement costs or third-party claims for damages. Sebotics In the event of such delays, the rental company reserves the right to postpone the return date and charge the weekly rental fee again. In addition, a handling fee of at least CHF 30.00 may be charged.
V. If the rented goods are not returned within 2 weeks of the agreed return date to a location specified by the rental company, the following applies: Sebotics Once the customer has returned the rental equipment to the suggested return date and location, all rental equipment will be returned to them at the agreed price. Sebotics billed at fixed used prices.
VI. Early returns will not be credited unless otherwise agreed.
VII. The rental items must be returned in perfect condition. Expenses for cleaning, repairing and replacing rented items that are returned soiled or damaged or lost will be charged to the renter at the restoration or replacement price. The replacement price results from the purchase price, which also includes time, shipping costs, customs duties and other expenses for the replacement device.
insurance and liability
I. The rental and purchase devices including accessories are not insured. Insuring, in particular against damage caused by fire, water and theft as well as natural hazards, is the responsibility of the customer.
II. If a rented or purchased item is stolen or lost, the customer is obliged to report the matter and to inform us immediately.
III. The customer bears the liability for any damage caused to and from the rented or purchased equipment. This also applies to the transport time and damage caused by incorrect installation, connection or operation. The customer bears the user risk.
IV. When renting or purchasing equipment, the customer must comply with all applicable safety guidelines. The company rejects any claims for damages by the renter or third parties resulting from improper use or installation. Sebotics Liability is fully excluded, even in cases of slight negligence on the part of the customer in fulfilling their legal obligations and complying with our terms and conditions.
V. The customer is responsible for reporting obligations and obtaining permits.
VI. Sebotics The company disclaims liability for indirect and consequential damages. In particular, the customer is not entitled to compensation for loss of use, loss of orders, lost profits, or production downtime.
Advice and reservations
I. The consultation by Sebotics This information is provided to the best of our knowledge and belief. Errors, price changes, and misunderstandings are expressly reserved; liability in this regard is excluded.
II. Sebotics We undertake to make reserved equipment available on the agreed date whenever possible. However, we expressly reserve the right to cancel or delay the rental, for example, due to equipment being repaired or not being returned on time by the previous renter. The availability of reserved equipment may be limited, in particular, by late returns from other customers, delayed deliveries of orders, and technical defects. We are not liable for losses or failures of reserved equipment. Sebotics shall not be held liable.
III. It is Sebotics allows us to withdraw from offers, reservations and other contracts with the customer, especially in the case of circumstances that reduce the customer's creditworthiness or fundamental errors.
IV. Reservations and rental orders that are not canceled by phone or email at least 72 hours before the pick-up date will be charged to the customer for half (50%) of the rental amount. In the event of unannounced absence from the collection date, we must invoice the entire rental sum.
6. Customer Due Diligence
I. Our devices may only be operated by persons of legal age who are capable of acting.
II. The verbal and written instructions, especially in the instructions for use, must be followed.
III. The devices may only be used as intended.
IV. Our devices are not approved for use outside of the home, except for devices that are explicitly approved for this purpose. In the event of damage, the guarantee expires.
V. The customer grants the employees of Sebotics Free and unlimited access to the rented equipment.
7. Payment and reminders, debt collection
I. In the case of pick-up customers, payment is made in cash or according to a written agreement. A receipt will be issued upon request.
II. Sebotics In case of late payment, the company reserves the right to engage debt collection agencies and to disclose personal data and information.
III. Settlements of receivables from Sebotics Counterclaims by the customer are not permitted
8. Advertising
I. It is Sebotics The customer is permitted to place advertisements of a reasonable size on the devices. Removing logos or lettering from the devices is prohibited.
II. Sebotics The company may advertise at events with flyers and banners, unless the customer has expressly prohibited this.
III. Sebotics may refer to the customer's events as a reference, especially on Facebook or on the website, unless the customer expressly prohibits this.
Additional
Services
I. Sebotics We do not provide an on-call service or continuous telephone support. Any additional call-outs will be billed according to the time and materials required.
II. Was Sebotics If the customer is commissioned with the installation, programming, and/or dismantling of the equipment, they are responsible for providing food and drinks. Costs for accommodation, meals, travel, and other expenses will be invoiced.
III. The company is not liable for delays in installation, programming and/or dismantling. Sebotics no liability.
IV. Promised support staff must be ready for deployment at the agreed time and place; otherwise, the customer will be charged for the additional costs incurred. Sebotics billed.
V. Insurance for the helpers is the customer's responsibility. They are not covered by... Sebotics insured. Sebotics accepts no liability for any damages resulting from the use of auxiliary personnel.
VI. The customer agrees that Sebotics It is permissible to subcontract and outsource orders to partner companies. Customer data and information about the event may be shared with the partner company.
10. Service contracts and warranty extensions
This section applies only to customers who have a service contract or wish to purchase an extended warranty. A service contract must be activated when purchasing or leasing a product. Subsequent activation is not possible. The maximum term of a service contract is 60 months. The exact term depends on the product type and may be shorter.
III. Customers who do not have a service contract can purchase a warranty extension up to the last month of the current warranty. The right to purchase an extended warranty when a service contract is concluded remains. Sebotics Reserved. An extension of the service contract is only possible within the warranty period and after consultation with Sebotics possible. In the event of an extension, the right to... Sebotics reserves the right to conduct a cost-benefit analysis and to adjust the contract terms, including prices.
11. Additional Terms of Sale
New goods have a 12-month warranty; this warranty is subject to the warranty terms of the suppliers. Sebotics certainly. Different warranty periods for specific parts can be found in the parts list for the respective models. This excludes the possibility that accessories are not covered by the warranty. The customer has no further warranty claims against the manufacturer. SeboticsThis warranty excludes defects not caused by the suppliers of Sebotics The seller is responsible for defects resulting from improper or unintended use, natural wear and tear, transport damage, modification, failure to follow the operating instructions and regulations, insufficient maintenance, attempted repairs by the customer, or force majeure. Used equipment and demonstration models have a 6-month warranty unless otherwise specified.
II Repairs under warranty
Repairs are carried out exclusively on the basis of these terms and conditions. Seboticsunless otherwise expressly agreed in writing.
access route and costs
The customer bears the costs for the journey of our technician to the repair location. The amount of the travel costs is based on our current price list and will be announced in advance on request.
warranty
2.1. Warranty services in connection with the repairs carried out are provided in accordance with the conditions set out in the individual contract terms or offers.
2.2. In the event of a warranty claim, the customer is obliged to submit all necessary documents, such as the repair report or the invoice.
2.3. Warranty services refer exclusively to the repairs carried out by us and do not cover damage caused by improper handling, third-party interventions or other circumstances for which we are not responsible.
2.4. Any warranty is subject to inspection by our company and may be granted at our sole discretion.
Liability
3.1. Our company shall not be liable for any damage caused by the customer or third parties during or after the repair work, unless such damage is due to gross negligence or willful intent on the part of our company.
3.2. Liability for consequential damages or lost profits is excluded to the extent permitted by law.
Sebotics is not liable for delivery delays.
III. Returns for repairs, warranty claims and sample goods are at your own expense. Sebotics to be sent. Additional costs, e.g., transport costs, are borne by the customer. Returns, repairs, and exchanges of goods are only possible in exceptional cases and after prior consultation.
IV. Ownership is only transferred to the buyer after full payment has been made.
V. Sebotics reserves the right to require prepayment.
VI. After oral or written (also by e-mail) receipt of the order, the purchase contract is considered binding.
VII. Defects must be reported by the buyer within 7 days of receipt, after which the delivery is deemed to be in perfect condition.
VIII. The buyer bears the danger and risk of transport damage.
IX. Most of the devices sold are foreign-made. They must only be operated via a residual current device (RCD). We accept no liability for damage caused by improper installation or use of our devices. Sebotics any liability is excluded.
12. Other provisions
All business relationships are exclusively subject to Swiss law. The place of jurisdiction for both parties is Lucerne.
II. Sebotics reserves the right to change products and prices.
III. For cases not covered in these terms and conditions, further agreements apply. Sebotics and the Swiss Code of Obligations.
IV. The customer will be held fully accountable for any damage caused by non-compliance with these GTC or other obligations, by not observing the instructions in the operating instructions or by improper use or negligent installation.
V. Invalid provisions in these terms and conditions are to be replaced by effective ones that most closely correspond to the intended purpose. This does not affect the effectiveness of the remaining provisions of the General Terms and Conditions.
These terms and conditions come into force on January 09.12.2024st, XNUMX and replace previous conditions.
Sebotics AG